The department is headed by a Manager. It is tasked with enhancing public awareness, and public relations, and fostering a good corporate image of NBRB. Specifically, it is mandated to:

1. Enhance visibility and awareness of the NBRB;
2. Advise on matters of communication, branding, corporate image, and crisis management;
3. Manage media relations;
4. Develop and implement communications plans and strategies;
5. Coordinate all Corporate social responsibility events of the NBRB;
6. Establish and maintain Stakeholder relations; and
7. Produce publications and promotional materials of the board.